Privacy policy

Last updated: July 27, 2025

This Privacy Policy describes how Woodenpeak (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from woodenpeak.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details: name, address, phone number, and email.

  • Order information: name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: username, password, security questions, and other account security details.

  • Customer support information: the content you provide when contacting us.

Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties
We may obtain information from third-party vendors and service providers (e.g., payment processors, Shopify, advertising partners).

How We Use Your Personal Information

  • Providing Products and Services: order processing, payments, shipping, returns, account management.

  • Marketing and Advertising: sending promotional communications, showing ads tailored to you.

  • Security and Fraud Prevention: detecting and preventing fraudulent or malicious activity.

  • Communicating and Service Improvement: customer support and service optimization.

Cookies

We use cookies to power and improve our Site and Services. Details on Shopify cookies: https://www.shopify.com/legal/cookies.

Our Site recognizes the Global Privacy Control (GPC) signal. If enabled, we treat it as a valid opt-out request for targeted advertising.

How We Disclose Personal Information

We may disclose your information:

  • To vendors/service providers (payment, shipping, analytics, IT, support).

  • To business and marketing partners.

  • Within our corporate group.

  • As part of a business transaction (e.g., merger).

  • To comply with legal obligations or protect rights.

Third Party Websites and Links

We may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing data.

Children’s Data

We do not knowingly collect data from children. If your child has provided us with information, please contact us to request deletion.

Security and Retention

We cannot guarantee perfect security. We retain your personal information only as long as necessary for service, legal, or business purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access/Know, Delete, Correct, Portability.

  • Opt-out of Sale/Sharing or Targeted Advertising.

  • Restrict Processing or Withdraw Consent.

  • Appeal decisions.

  • Manage communication preferences (unsubscribe link provided).

We may verify your identity before processing requests. Authorized agents may act on your behalf with proof.

Complaints

If you have concerns about our handling of your data, you may contact us directly. Depending on your jurisdiction, you may also contact your local data protection authority.

International Users

Your data may be transferred, stored, or processed outside your country (including Europe). We rely on legal transfer mechanisms such as Standard Contractual Clauses when required.

Contact

If you have questions about this Privacy Policy, please contact us at:

📧 cs@woodenpeak.com
📍 Vinhomes Smart City, Ha Noi, 100000, Viet Nam

For the purpose of applicable data protection laws, unless otherwise stated, Woodenpeak is the data controller of your personal information.