Shipping Time

The estimated delivery time for your order will depend on your location. While we work closely with our logistics partners to provide accurate delivery information, please note that delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

Estimated Delivery Times

⏱️ Note: Delivery times do not include order processing time. Please allow additional time for custom-made items to be prepared before shipment.

ORDER TRACKING

Once shipped, you will receive email notifications and may log in to our website for real-time tracking.

Some orders may be shipped in multiple parcels. In these cases, you will receive multiple emails and tracking numbers.

Please allow 5–7 days for the carrier to scan your package into their system.

If you attempt to track your package and no information is available, it means the carrier has not processed your parcel yet. Tracking updates will appear once the parcel is scanned into the system.

If your order is past its estimated arrival date, please contact us and we will assist you promptly.

INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout:

If incorrect or missing information is detected, we may need to contact you for updates, which can cause delivery delays.

We are not responsible if your order is delivered to the wrong address or returned due to an incorrect shipping address provided. Orders returned to our shipping partners’ warehouses may be disposed of by them.

For orders returned due to incorrect addresses, a re-shipping fee will be required to resend your order.

If you contact the carrier after the order has left our warehouse and request forwarding or redirection, we are not responsible if the parcel is lost, stolen, or damaged.

CUSTOMER SUPPORT

Customer satisfaction is our #1 priority, and we will do everything we can to take care of you.

If you have any questions, please contact us at:

📧 cs@woodenpeak.com